general conditions

This Privacy Policy describes how Xeno (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from Xenogear.gg (the "Site") or otherwise communicate with us (collectively, the "Services").

For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us. In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term “personal information”, we refer to information that identifies, relates to, or can be associated with you.

Information We Collect Directly from You

• Basic contact details (name, address, phone number, email)
• Order information (billing address, shipping address, payment confirmation, etc.)
• Account information (username, password, security questions)
• Shopping information (items viewed, cart contents, wish list)
• Customer support communications

Information We Collect through Cookies

We automatically collect information about your interaction with the Services (“Usage Data”) through cookies, pixels, and similar technologies. This may include device information, browser information, network details, IP address, and interaction data.

Information We Obtain from Third Parties

We may receive information about you from vendors and service providers such as Shopify and payment processors. Any information received from third parties is handled in accordance with this Privacy Policy.

• Providing Products and Services: To process orders, payments, shipping, returns, and communications related to transactions.
• Marketing and Advertising: To send marketing messages and personalized ads.
• Security and Fraud Prevention: To detect, investigate, or prevent fraudulent or illegal activity.
• Communicating with You: To provide support and improve our Services.

We use cookies to improve your experience, analyze traffic, and personalize content. For more information on Shopify’s cookie practices, see Shopify Cookie Policy.

We may share your information with vendors, service providers, and marketing partners (including Shopify) to deliver our Services and advertisements. We may also disclose information to comply with legal obligations, protect our rights, or in connection with business transfers such as mergers or acquisitions.

Any content you post publicly on our Services (such as product reviews) will be accessible to others. We are not responsible for how others use information you make public.

Our Site may link to third-party websites. We are not responsible for their privacy practices or content. Please review the policies of any external sites you visit.

The Services are not intended for children. We do not knowingly collect personal data from anyone under 16. If you believe your child has shared information with us, please contact us to delete it.

We take reasonable measures to protect your personal information, but no system is 100% secure. We retain your data only as long as necessary for business, legal, or contractual purposes.

Depending on your location, you may have rights such as access, correction, deletion, portability, and restriction of processing. You may also withdraw consent or opt out of marketing emails using the unsubscribe link.

You can exercise these rights by contacting us using the information below.

If you have concerns about how we handle your personal information, please contact us. You may also have the right to file a complaint with your local data protection authority if we fail to resolve your issue.

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of your rights, please contact us:

• Email: support@xenogear.gg