return policy

We want you to be satisfied with your purchase! We offer a 7-day return policy, giving you 30 days from the date you receive your item to request a return.

To be eligible for a return, your item must be in the exact same condition you received it:

• Unworn and unused
• Tags still attached
• In its original packaging
• With a valid receipt or proof of purchase

Fees:

• You are responsible for the cost of the return shipping label.
• A 10% restocking fee will be deducted from your refund.

To begin a return, please contact us at support@xenogear.gg.

1. Contact Support: Email us with your order number and the reason for your return.
2. Receive Instructions: If your return is approved, we’ll send you a return shipping label and instructions.
3. Send Package: Follow the provided steps to ship your return securely.

Important: Items returned without first requesting a return will not be accepted.

For any return questions, you can always contact us at support@xenogear.gg.

Please inspect your order immediately upon arrival. If your item is defective, damaged, or if you receive the wrong product, contact us right away so we can evaluate the issue and make it right.

Certain items cannot be returned due to their nature. These include:

• Perishable goods (e.g., food, flowers, plants)
• Custom or personalized products (e.g., special orders)
• Personal care goods (e.g., beauty products)
• Hazardous materials, flammable liquids, or gases
• Sale items
• Gift cards

If you’re unsure whether your item qualifies for a return, please reach out to us for clarification.

The fastest way to get the item you want is to return the item you have. Once the return is accepted, you can make a new purchase for the replacement item.

Once we receive and inspect your return, we’ll notify you about the approval or rejection of your refund.

• Approved Refunds: Automatically issued to your original payment method within 10 business days.
• Processing Time: Your bank or credit card company may require additional time to complete the refund.

If more than 15 business days have passed since your refund was approved, please contact us at support@xenogear.gg.